By Yokota Fritz
Graham writes about a Top 100 Retailer dropping the ball
in customer service. Cory follows up with his observations of the different types of customer-repelling shop employees.
If you own or manage a bike shop you should read these posts.
I guess this is just a day to link out. I have a post in the wings about group rides and the role of the omega male of a wolf pack
, but that'll wait until I actually have some time.